FAQ

Sizing

Our clothes are unisex and have standard sizing of 1) M = Female M/L & Male S/M and 2) L = Female: L/XL & Male M/L. 

You can refer to below sizing chart for measurements:

T-Shirt

Shoulder

Chest

Waist

Leg

Sleeve

M

18.5”

20”

19.5”

20.5”

8”

L

19”

23.5”

24.5”

23”

8.75”

T-shirt sizing

Sweater

Shoulder

Chest

Waist

Leg

Sleeve

M

18.5”

22”

20.75”

31”

22”

L

20”

24.5”

23”

40”

26”

Sweater sizing

Jacket

Shoulder

Chest

Leg

Sleeve

M

18.5" 42.25" 22.5" 23"

L

21" 48" 24.5" 27.5"

 

Reversible Jacket

Packaging

All our clothes are packaged and shipped with #INVISIBLEBAG. They are products by Distinctive Action, that is based in Hong Kong. The bags are water-soluble, compostable and biodegradable, certified that it is non-toxic, leaves no harmful residues on earth, does not form microplastic in aqueous medium. It is not a plastic bag, it does not contain PP, PE, PVC. 

Shipping

How much does shipping cost in Hong Kong?

Orders below HKD$500 cost HKD$30 for shipping within Hong Kong. We offer free shipping for orders above HKD$500. 

How much does international shipping cost?

Standard international shipping for orders below HKD$1,500 is HKD$100. For orders above HKD$1,500, the shipping rate is HKD$50.

How fast is your shipping?

Most of our orders are shipped within a week of purchase from Hong Kong. For pre-orders, we will ship them within a week once our studio has completed production. Once your order is shipped, we estimate that you will receive your order within 3-9 days of its ship date. For international orders, the estimated delivery time could be longer. Shipping times may vary, but we will work our best to deliver your order as quickly as possible! 

Return

What is the return policy?

Our returns are free within Hong Kong. If you wish to return an item, please let us know at more@eartheroproject.com within 7 days of receiving your Wear Earthero order, providing your reasons for return and/or exchange requirements, and we will let you know the arrangements. 

For international orders, we currently do not offer free return. You can contact us at  more@eartheroproject.com within 14 days of receiving your Wear Earthero order for the return and/or exchange arrangements. 
Please note that all returns must be returned all returns should be in new and unworn condition.